Privacy Policy

This Privacy Policy explains how Smooth Moves ATL collects, uses, stores, and protects your personal information when you interact with our website, services, or communications.

By using our website, submitting your information, or opting into our communications, you agree to the practices described in this Privacy Policy. Please read it carefully to understand how your data is handled and what rights you have regarding your information.

1. Information We Collect

We collect personal information that you voluntarily provide, including but not limited to:

• Full name
• Phone number
• Email address
• Moving details (addresses, dates, service requests)
• Any information submitted through forms or SMS communications

We may also collect basic technical data such as browser type, device information, and website usage behavior to improve performance and user experience.

2. How We Use Your Information

We use the information we collect to:

• Provide moving quotes and services
• Schedule and manage appointments
• Communicate regarding your move or inquiry
• Send updates, reminders, and service-related messages
• Respond to customer support requests
• Improve our website and services

We do not use your information for unrelated purposes.

3. SMS Opt-In and Communications

By providing your phone number and opting in, you consent to receive SMS messages from Smooth Moves ATL related to:

• Appointment confirmations and scheduling
• Service updates and reminders
• Customer support communications
• Quote and inquiry follow-ups

Message frequency may vary.

Opt-Out: You may opt out at any time by replying STOP to any message.

Help: Reply HELP for assistance.

Message & Data Rates: Standard message and data rates may apply depending on your carrier.

4. No Sharing of SMS Opt-In Data

We do not share, sell, rent, or disclose SMS opt-in data, phone numbers, or consent information with third parties or affiliates for marketing or promotional purposes.

SMS consent is used exclusively for direct communication between you and Smooth Moves ATL.

5. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Improve website functionality
• Analyze site traffic and performance
• Enhance user experience

You may disable cookies in your browser settings, but some features may not function properly.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access your personal information
• Request corrections or updates
• Opt out of SMS communications by replying STOP
• Request removal from our contact lists (subject to legal obligations)

8. Third-Party Services

We may use trusted third-party providers (such as CRM, scheduling, or messaging platforms) to operate our business. These providers are only permitted to use your data as necessary to perform services on our behalf.

9. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised Effective Date.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us through the information provided below:

• Phone: (470) 665-5596
• Email: smoothmovesga@gmail.com
• Address: Dawsonville, GA

By using our website or submitting your information, you acknowledge that you have read and agree to this Privacy Policy.