Terms and Conditions

These Terms and Conditions outline the rules, responsibilities, and agreements between you (“the client”) and Smooth Moves ATL. By booking or using our services, you agree to be bound by these terms.

Please read them carefully before scheduling or confirming your move. These terms are designed to ensure clear expectations, protect both parties, and provide a smooth and professional moving experience.

1. Booking and Payment

Deposit: A non-refundable deposit of 50% of the total estimated service cost is required at the time of booking to secure your requested move date. This deposit will be applied toward your total balance.

Final Payment: The remaining balance is due either prior to the scheduled move date (if paying online) or on the day of service before or upon completion of the move. Failure to submit payment may result in delays, suspension, or cancellation of services, and any payments made may be forfeited.

2. Changes and Cancellations

Alterations: Requests to modify the move date, time, or location must be submitted in writing and are subject to availability. Changes may require a revised service agreement.

Cancellations:

• More than 30 days prior: Up to 30% of total service cost
• 14–30 days prior: Up to 75% of total service cost
• Within 14 days: Up to 100% of total service cost

3. Client Responsibilities

Accurate Information: Clients must provide complete and accurate details regarding items, access conditions, and special requirements. Failure to do so may result in additional charges or delays.

Preparation for Move: Unless otherwise arranged, all items must be properly packed and ready for transport. Clients are responsible for securing fragile and valuable items and ensuring clear access for the moving team.

4. Equipment and Performance

Use of Equipment: All equipment provided by Smooth Moves ATL remains company property and is operated exclusively by trained personnel.

Equipment Damage: Clients may be held responsible for damage to equipment caused by negligence, misuse, or unsafe conditions.

5. Liability

Limited Liability: Liability for loss or damage is limited to the actual value of the item, not exceeding coverage outlined in the service agreement. We are not responsible for pre-existing damage or improperly packed items.

Insurance: Clients are encouraged to maintain their own insurance coverage for additional protection.

6. SMS Communications

SMS Consent: By providing your phone number, you consent to receive text messages from Smooth Moves ATL regarding your inquiry, appointment scheduling, service updates, and customer support.

Message Frequency: Message frequency may vary depending on your interaction with our services.

Opt-Out Instructions: You may opt out at any time by replying STOP to any message.

Help Instructions: Reply HELP for assistance or contact us directly through our website.

Message & Data Rates: Standard message and data rates may apply based on your carrier.

No Sharing of Information: SMS opt-in data and consent will not be shared with third parties for marketing or promotional purposes.

7. Force Majeure

Smooth Moves ATL is not liable for delays or failure to perform services due to events beyond our control, including but not limited to natural disasters, severe weather, government restrictions, or unforeseen circumstances.

8. Governing Law

These Terms shall be governed by the laws of the State of Georgia. Any disputes shall be resolved within the appropriate courts of Georgia.

9. Contact Information

For questions regarding these Terms and Conditions, please contact us through:

• Phone: (470) 665-5596
• Email: smoothmovesga@gmail.com
• Address: Dawsonville, GA

By booking services with Smooth Moves ATL, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.